Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–2 business days after successful payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable).

Shipping Time

Estimated delivery timelines:

  • Metro Cities: 3–10 Business Days

  • Tier 2 & Tier 3 Cities: 4–17 Business Days

  • Remote Areas: 5–20 Business Days

Delivery times may vary depending on location, courier service availability, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

  • Free Shipping may be offered on selected orders and promotional campaigns.

  • Any applicable shipping charges will be displayed at checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive tracking details to monitor the shipment status.

If you do not receive tracking information within 48 hours after placing your order, please contact our support team.

Delivery Attempts

Our courier partners will typically make multiple delivery attempts.

If the customer is unavailable or provides an incorrect address/contact number, the shipment may be returned to us.

Additional shipping charges may apply for re-shipping returned orders.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Lysora shall not be responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided by customers.

Damaged, Missing, or Incorrect Items

If you receive:

  • A damaged package,

  • An incorrect product,

  • A missing item, or

  • A quantity mismatch,

you must contact us within 48 hours of delivery and provide:

  • Order Number

  • Clear photos/videos of the package

  • A complete unboxing video recorded from the moment the sealed package is opened

Claims submitted without a valid unboxing video may not be eligible for replacement, return, or refund.

Delayed Shipments

While we strive to deliver all orders within the estimated timeframe, delays caused by courier partners, natural events, strikes, transportation issues, public holidays, or other circumstances beyond our control may occur.

Lysora shall not be held liable for such delays.

International Shipping

Currently, we may only ship within India unless otherwise stated on our website.

For any special shipping requests, please contact customer support before placing an order.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team with your order details.

By placing an order on our website, you agree to this Shipping Policy.