Refund & Return Policy

At Lysora, we strive to provide the highest quality products to our customers. Due to hygiene and safety reasons, we follow a strict return and refund policy.

Return Eligibility

• Products with an opened seal, broken seal, used product, or tampered packaging are not eligible for return or refund under any circumstances.

• Returns or refunds will only be considered if:

  • The product received is damaged during transit, or

  • The quantity received is incorrect, or

  • An item is missing from the package.

Mandatory Unboxing Video

To claim a return or refund, customers must record a clear, continuous, and unedited video while opening the package.

The video must clearly show:

• The sealed shipping package before opening.

• The package being opened.

• The product(s) received inside.

• Any damage, missing item, or quantity issue.

Claims submitted without a proper unboxing video will not be accepted.

Return Process

1. Contact our support team within 48 hours of delivery.

2. Share your order details along with the unboxing video.

3. Once the claim is verified and approved, you will be instructed to return the product.

4. The product must be shipped back to us in the same condition in which it was received.

Refund Process

• Refunds will only be processed after the approved return product is received and inspected by our team.

• Once verified, the refund will be issued to the original payment method within 5–7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products.

• Products with broken or removed seals.

• Claims made without a valid unboxing video.

• Change of mind after delivery.

• Personal preference or dissatisfaction after product usage.

By placing an order with Lysora, you agree to the terms of this Refund & Return Policy.